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🛒 Top 3 Best-Selling Brand — Trusted by 10,000+ Customers
Shipping is free worldwide, and takes 6-12 days. All orders are shipped with a tracking number.
We stand by the science of deep tissue repair. Your Hosauna™ comes with a 90-Day Medical Outcome Guarantee that begins the day your system is fully installed.
Here’s how it works:
✉️ Contact our clinical support team:
▸ Email: Support@hosauna.com (24/7 priority response)
▸ WhatsApp: +1 424-205-4342 (send lab reports directly)
Why stricter than others?
Because real healing requires time and accountability. Our guarantee weeds out casual users, ensuring serious patients get dedicated support.
No special tools or complicated instructions are needed - thanks to its pre-installed design and snap-on assembly, HK5 can be installed by itself in just 30-40 minutes, even for first-time users. All needed items are included, and a screwdriver is included.
HK5 runs on 120V/15A outlet, equipped with a standard NEMA 5-15P plug. It is safe and reliable, compatible with most US household outlets - no wiring and modification required. Just plug in and start using.
HK5 is equipped with 7 low electromagnetic field far-infrared heating panels, including one at your feet, which ensures even coverage of full body heat. The temperature range is 77°F to 140°F for optimal comfort.
Featuring colorful LED ceiling lights, dual Bluetooth speakers, a multi-function handle that holds a towel or tablet, and a built-in cup holder, this sauna combines physical wellness with sensory relaxation—all in one compact space.
How long will it take to receive my sauna?
We process orders in 1–3 business days, and shipping usually takes 5–12 business days. So you’ll have your sauna delivered in about 6–15 business days from your order.
Do you offer tracking?
Yes, a tracking number will be emailed to you once the order is shipped.
What if my package arrives damaged?
📌 Cause: The package may have been crushed or bumped during shipping.
💡 Action: Please take clear photos of the entire box, shipping label, and SKU label. Then, record a complete unboxing video (if necessary). If you discover any damaged parts inside the box, we will immediately ship the damaged parts free of charge or arrange compensation.
Can I return the sauna if I’m not satisfied?
Yes. You can return the sauna to the location provided by our after-sales customer service team. Refunds will be issued as long as the sauna is returned within 30 days of purchase, unused, and in its original packaging.
Who pays for the return shipping?
If the return is due to a product defect, we will cover the cost. Otherwise, the customer will be responsible for return shipping fees.
How long will it take to receive my refund?
Before shipment: 3–5 business days.
After shipment: 7–10 business days after the returned item is received.
Do your saunas come with a warranty?
Yes, all Hosauna saunas include a standard 5-year warranty. Feel confident in your purchase — our dedicated support team is always here for you.
What if a part arrives damaged?
Please contact us immediately (support Hosauna@Outexer.com
). We will send you a free replacement part.
What material is used in the sauna?
We carefully select high-quality woods, including Canadian hemlock, African okoume, Douglas fir, and spruce—selected for their excellent insulating properties, durability, and natural beauty.
Is it difficult to install?
Not at all. All of our saunas are prefabricated and can be assembled in 30-60 minutes using only basic tools.
Is the sauna well insulated and waterproof?
Yes. Each unit is tightly sealed and provides excellent insulation. Outdoor models are waterproof and weatherproof, protecting against rain, sun, and snow.
Is the structure stable? Will it wobble when you sit in it?
Our saunas feature reinforced frames, sturdy wall panels, and secure joints. When assembled correctly, they are very stable and will not wobble during use.
How do I care for and clean my sauna?
After each use, simply wipe the interior with a damp cloth. Avoid using harsh chemicals—mild soap and water will suffice. After a sauna session, leave the door slightly open to allow moisture to escape.
What power supply does the sauna require? Can it be plugged directly into a wall outlet?
Most of our indoor, single-person saunas use standard 120V and can be plugged into a regular household outlet. Some larger or outdoor models may require 220-240V—please check the product specifications for specific power requirements.
What are the health benefits of using a sauna?
Regular sauna use can help relieve muscle soreness and joint stiffness, improve circulation, promote detoxification, promote relaxation, moisturize the skin, and even improve sleep quality.
What if my HOA or local regulations do not allow outdoor sauna installations?We recommend checking with your HOA or local authorities about building policies before placing an order. If outdoor setups are not permitted, you can still enjoy the same relaxation and health benefits by choosing one of our indoor sauna models, which are compact, easy to install, and HOA-friendly.
